- Customer Service
Shipping & Delivery
How long will it take & how much will it cost to ship my order?
If your item is in stock it will probably ship within 1-2 business days. Add this time to your selected shipping method to get the total time to receive your order. The shipping carriers do not count weekends as a day in transit. To speed the delivery of your order, have your order shipped to the credit card billing address as we can not guarantee transit times for orders shipped to a different address than your billing address.
In the Continental U.S. we offer FedEx Home Delivery, Express Select, 2-Day, Overnight, and Priority Overnight. Orders shipped to a military address may only be shipped via the US Postal Service.
Add the desired items to your basket to get shipping costs. You don't have to place an order to find out what it would cost to ship.
Do you ship internationally?
Yes, Currently we are shipping within the US and selected overseas addresses.
Check with local law enforcement regarding legality of paintball products in your area. MasterBlasterPaintball.com / SlingshotsUSA.com is not responsible for any taxes or duties that may be collected at the time of delivery, nor an issues regarding legality of paintball products in your area.
What kind of guarantee do you offer after the sale?
We offer a 30-Day Money Back Guarantee on all new and unused merchandise in its original packaging, airsoft products and paintballs excluded. There is a 20% restocking fee on all returns. All manufactures provide at least a 90-day (some offer 1 year) full parts and labor warranty.
What do I do if my merchandise is damaged in transit?
All shipments are insured. The first thing you need to do is contact us. UPS has a nine month limit. If your package is shipped via the Postal Service, there are different procedures to follow, please email us and we will begin the process. The average time to settle a damage claim is 30 days from the date of reporting it. When they settle the claim, we will reship new product to you.
Privacy & Security
This privacy notice discloses the privacy practices for this website. This privacy notice applies solely to information collected by this website. It will notify you of the following:
- What personally identifiable information is collected from you through the website, how it is used and with whom it may be shared.
- What choices are available to you regarding the use of your data.
- The security procedures in place to protect the misuse of your information.
- How you can correct any inaccuracies in the information.
Information Collection, Use, and Sharing.
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.
We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.
Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:
- See what data we have about you, if any.
- Change/correct any data we have about you.
- Have us delete any data we have about you.
- Express any concern you have about our use of your data.
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.
In order to use this website, a user must first complete the registration form. During registration a user is required to give certain information (such as name and email address). This information is used to contact you about the products/services on our site in which you have expressed interest. At your option, you may also provide demographic information (such as gender or age) about yourself, but it is not required.
We use "cookies" on this site. A cookie is a piece of data stored on a site visitor's hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.
This website contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.
Returns & Replacements.Ordering.Payment, Pricing & Promotions.Viewing Orders.Updating Account Information.